Need help with VocaStep? You can contact us regarding technical issues, bugs, word recognition, translations, vocabulary sets, tests, purchases, advertising, or other questions.
If you experience a problem with VocaStep, please include the following information in your email:
VocaStep can recognize words from photos to help you quickly create vocabulary sets. Recognition accuracy may depend on image quality, lighting, text size, language, and the clarity of the photographed text.
For better results, make sure the text is clearly visible and the photo is not blurry.
Automatic translations may occasionally contain inaccuracies or depend on context. If you notice an incorrect translation, you can edit the word or translation inside your vocabulary set.
If you previously purchased a premium feature or another in-app purchase and it is not available, use the Restore Purchases option inside the app.
If the purchase is still not restored, contact us using the email above.
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